Personalised items, made to order, will usually be completed within 1-2 weeks but can take a little longer depending on workload, eg. Christmas time! Once an order is received we will contact you to confirm a dispatch/collection date. If you need something made urgently please contact us prior to placing your order.
For delivery, postage and packaging is charged at a flat rate, as follows:
United Kingdom £3.95
RoI / Europe £4.95
Rest of World £10.00
If you are local, collection can be arranged, for free, from St George's Market, Belfast.
Orders are dispatched by 1st Class Royal Mail. We will obtain proof of postage but cannot be held responsible for items that go astray during transit.
Personalised items cannot be returned unless they are faulty.
I put a lot of love into every item that I make and I hope that you are satisfied with your purchase. If, however, you do find a fault and are not entirely happy with your purchase, you have 14 days, from date of dispatch, to return your item for assessment / refund, less postage costs.
It is very important that you contact me prior to return. I will also require proof of postage.
Once I receive the item, in it's original condition, I will assess / refund you immediately.